How Your Data Is Stored and Shared
You hand us a name, a number, and later maybe an ID photo. 7POKIES keeps that to run the account, pay you, and stop fraud — not to decorate a brochure. This page is a plain map. The live privacy text in the footer is the legal one.
What We Collect
- Registration fields — name, mobile, date of birth
- Login and device logs — so we can spot stolen sessions
- Payment references — enough to match deposits and cashouts
- KYC images when a payout needs them
- Chat transcripts when you contact support
Why We Need It
| Use | Example |
|---|---|
| Payouts | Name match on the withdrawal tutorial flow |
| Security | Locking a session after a weird login |
| Legal | Age checks; keeping records of transactions |
| Support | Finding your last deposit without you pasting a password |
Cookies and Marketing
Session cookies keep you logged in. Analytics cookies can be refused where the banner allows. Promo SMS is optional. Account mail about security isn't spam; don't ignore that.
Sharing and Your Choices
Payment partners see what they need to move AUD. They don't get your password. We don't sell your chat logs as a product list. Account rules sit in terms and conditions. Who we are: about us. More Q&A: FAQ. If data use is the least of your worries and play is the problem, go to responsible gaming.
Chat Logs and Why They Exist
Tickets keep a trail so the next agent isn't starting from zero. That's useful when a deposit is missing. It's also why you shouldn't paste an OTP "to save time." If you want a ticket closed and forgotten, ask. Some fields still stay for payment records. That's the cashier trail, not a newsletter.
Cookies, in Plain Language
- Session. Keeps you logged in. Killing these logs you out.
- Security. Device fingerprints that look for stolen sessions.
- Analytics. Page counts. You can often refuse these in the banner.
- Marketing. Optional. Turning them off shouldn't block a cashout.
Who Else Sees a Slice of Your Data
Payment processors see name and amount so AUD can move. Game studios see a session token so the round can settle. They don't need your bank password. Chat tools store the ticket you sent. That's why you shouldn't paste OTPs there.
Access, Correction, Closure
You can ask what we hold. You can ask to fix a name spelling before KYC explodes. You can ask to close the account. Transaction records still sit for as long as the live notice requires — payments don't vanish from history because you left. Australian privacy complaints can also go to the OAIC if you can't resolve it with us. That's an outside path, not a cashier button.
What We Don't Need
We don't need your contacts list. We don't need always-on location to spin a pokie. A sideloaded file that asks for those is a different programme. Delete it.
Privacy Policy Questions
Do you sell my phone number?
We use it for OTP, support, and optional promos you can skip. We don't list it for sale. Security mail about a new login isn't marketing — don't ignore that.
How long are KYC photos kept?
As long as the live privacy notice says is needed for payouts and legal records. Ask chat if you want the current period. Closing the account doesn't always wipe payment history.
Can I delete my account?
You can request closure. Some transaction records stay because payments law requires it. That's normal for cashier products, not a hidden mailing list trick.
Why did a payment company see my name?
To send or receive AUD. That's the cashier, not a random marketer. They don't get your lobby password.
Is this page the full policy?
No. It's a readable summary. The footer privacy page is the full text. If this map and the footer ever differ, the footer wins.
Can I refuse analytics cookies and still cash out?
Yes. Session and security cookies keep the account working. Marketing cookies are optional. A cashout shouldn't depend on an ad cookie.